Return and refund policy
45-night money-back guarantee
We want you to sleep on it. If your SnuggleMama pillow isn’t right for you, you can return it within 45 days of delivery for a full refund of the item price. Yes, even if you’ve used it.
How to start a return
- Email us at snugglemamastore@gmail.com within 45 days of delivery with your order number and the reason for your return.
- We’ll reply with the return address and instructions. Please don’t send items back before you hear from us, as returns sent without approval can’t be accepted.
- Pack the pillow, including all pieces and the cover, and send it back to us.
Return shipping
- Changed your mind: you pay the return shipping cost. We recommend a tracked service, as we can’t refund parcels that don’t reach us.
- Faulty, damaged or wrong item: return shipping is free. Send us a photo of the problem and we’ll arrange a prepaid label or a replacement.
Refunds
Once your return arrives, we’ll inspect it and email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it. Original shipping charges, if any, aren’t refundable.
Exchanges
Want the other pillow instead? Return the one you have as above and place a new order for the one you want.
Late or missing refunds
If you haven’t received your refund after 10 business days, check with your bank first, then email us and we’ll look into it.
Your statutory rights as a consumer are not affected by this policy. Customers in the UK may also cancel an order within 14 days of delivery under the Consumer Contracts Regulations.